Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services or for non-standard items and bespoke packages. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we can’t offer you a refund. Where items have been made or personalized for you, they are non-refundable unless there are any manufacturing defects. Please be sure to confirm all items prior to purchasing.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, you need to send us an email with the order number, invoice number date, quantity, scanned copy of proof of purchase / receipt and reason for return. Upon receipt of this, we shall send you a return authorization with return instructions. Items returned to us without a return authorization from us won't be refunded.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.